Delivery
We offer free shipping on Subscriptions to most destinations across the UK; the exceptions being Northern Ireland, & the postcodes designated as 'remote areas' by the courier, which are listed below, as are the details of what additional charges apply & what to do should you be in such an area and wish to subscribe (contact us first).
If we deliver your order direct ourselves:
We will text you shortly before making the delivery. If we are unable to get any answer from you at the address or on the phone once arrived, we can at our discretion re-attempt delivery on a different day, but may need to charge a small re-delivery fee; and if the order has to be cancelled or cannot be re-delivered, we will partially refund you, keeping a small missed delivery fee (e.g. £5-15).
If sent via courier:
Delivery should arrive 1 to 2 days after shipping. We ship orders throughout the week, therefore while we aim to ship your as soon as we can, it may take up to 7 days for your order to be shipped, if for example we are awaiting a delivery of stock. Longer in exceptional circumstances. The courier does not deliver on the weekend.
You will receive and email once the courier has collected your order and it's on its way to you. You will also receive an email after it has been delivered, confirming the delivery. If, in the rare circumstance you do not receive these emails, do contact us via: info@thefinecider.company, and we will provide you with an update.
The delivery of your order must be received by an adult, of legal drinking age. If in doubt the courier may ask for proof of age, and may refuse delivery if not presented. If so, we can discuss re-arranging delivery with you, but may have to charge a small fee for doing so.
International Shipping
We currently do not offer shipping outside of the UK mainland. There are a number of factors why, largely owing to the excise and duty requirements shipping alcohol to private individuals involves, this includes shipping to the EU.
Missed Deliveries / Changing Details Mid-Delivery
Delivery is subject to the terms and conditions of the courier/postal service being used. In general, the courier will attempt delivery and if for any reason unsuccessful, they will leave an InfoNotice (a card notifying you of a missed delivery). You'll see the date it was left, and it will give you advice and details about your options for re-delivery, such as delivery to a UPS Access Point close by.
In certain locations, after an unsuccessful residential delivery attempt, the courier will deliver your parcel to a designated Access Point located in your vicinity. If this happens, you will notice a sticker on the InfoNotice (usually a card or slip left upon a missed delivery) indicating the address and collection times of the Access Point where the parcel can be retrieved up to 10 calendar days later.
Access Point locations are independently-owned retail shops approved by the courier to receive and temporarily hold unsuccessful deliveries. These locations are situated close to the original delivery address and have convenient operating hours, making it easier for you to retrieve your parcel the same day instead of waiting until the next business day for another delivery attempt.
You can also request that your order is taken straight to an Access Point, without attempting delivery to the delivery address. To do so you will need to create a UPS My Choice account, this is free to do and only takes a few minutes to create. Simply Google 'UPS My Choice' and follow the directions on the UPS website.
We are unable to make changes to the destination or timing of a delivery once it has been dispatched, by policy of the courier. However you, as the recipient, can opt for access directly to a local Access Point, or ask for it to be delivered to a neighbour etc. by creating a free UPS My Choice account. It only takes a few minutes to do so, and once open you should be able to make such changes on any future UPS deliveries you have to that address. You must ensure the details on your UPS My Choice Account, such as name, delivery address etc. exactly match the shipping address of your item(s), if in doubt please check the details listed on your confirmation email.
If you have any issues with UPS My Choice, please contact UPS Customer Services, as we are unable to change a recipients delivery details on their behalf.
Additional Charges
In the event that your address is in one of the postal codes listed below, it will incur an additional delivery charge. In such an event, do contact us before you place an order via: info@thefinecider.company to enquire what the additional charge will be. The additional charges noted apply also to any subscription services, even where shipping may be included in the price as standard.
Should you wish to proceed, we will provide you with a payment link via email for this additional charge, which must be paid before we dispatch your order. Delivery to such additional delivery charge areas may not always be possible, and will be made at our discretion.
Delivery to Northern Ireland will incur an additional delivery charge, as will delivery to the following postcodes (*note, this list is ever changing, and may be altered by the courier without notice or being updated here, contact us for the latest charges):
AB37 AB38 AB44 AB45 AB53 AB54 AB55 AB56 CA18 CA19 CA20 CA21 CA22 CA23 CA24 CA25 CA26 CA27 HS1 HS2 HS3 HS4 HS5 HS6 HS7 HS8 HS9 IM IV14 IV15 IV16 IV17 IV18 IV19 IV20 IV21 IV22 IV23 IV24 IV25 IV26 IV27 IV28 IV30 IV31 IV32 IV36 IV40 IV41 IV42 IV43 IV44 IV45 IV46 IV47 IV48 IV49 IV50 IV51 IV52 IV53 IV54 IV55 IV56 IV7 IV9 IV10 IV11 IV12 KA27 KA28 KA29 KW LA15 LA16 LA17 LA18 LA19 LA20 LA21 LA22 LA23 PA20 PA21 PA22 PA23 PA24 PA25 PA26 PA27 PA28 PA29 PA30 PA31 PA32 PA33 PA34 PA35 PA36 PA37 PA38 PA41 PA42 PA43 PA44 PA45 PA46 PA47 PA48 PA49 PA60 PA61 PA62 PA63 PA64 PA65 PA66 PA67 PA68 PA69 PA70 PA71 PA72 PA73 PA74 PA75 PA76 PA77 PA78 PA80 PA81 PA82 PA83 PA84 PA85 PA86 PA87 PA88 PH17 PH18 PH19 PH20 PH21 PH22 PH23 PH24 PH25 PH26 PH30 PH31 PH32 PH33 PH34 PH35 PH36 PH37 PH38 PH39 PH40 PH41 PH42 PH43 PH44 PH49 PH50 TR21 TR22 TR23 TR24 TR25 ZE
The list of postcodes incurring additional delivery charges may subject to change without notice. For more information on additional charges please contact us on pommelierclub@thefinecider.company.
Refund Policy, Privacy Policy & Terms of Service
For our refund policy, privacy policy, & terms of service, please see our main site:
https://thefinecider.company
(they can be found on the menu in the top left corner)